Introduction
Tennis-Point DE is a leading German online retailer of tennis equipment, apparel, shoes, accessories, and supplies. With over 20 years of experience, the company serves all customers – from recreational players to ambitious competitive players – and offers both popular brands and its own exclusive collections. The shop offers a wide product selection, various services (such as expert advice), and shipping throughout Germany (and the entire EU) for anyone looking for tennis equipment online.
Brand Mission
The mission of Tennis-Point DE is:
To provide tennis players with access to a large, up-to-date selection of tennis equipment and apparel.
Expert advice and tools (e.g., racket and string advisors) help customers select the right equipment for their playing level.
A pleasant shopping experience with reliable delivery, fair returns, and secure payment methods.
To make tennis equipment more accessible and enjoyable through user-friendly interfaces and regular promotions.
We support players of all skill levels, including juniors, clubs, and competitive athletes.
We carry tennis rackets from many well-known brands in various head sizes, weights, and string tensions. We also sell strings, grips, vibration dampeners, and more. Tools such as a string guide help beginners and advanced players decide which string or string tension is right for them.
The website offers shoes for various court surfaces, as well as clothing such as shirts, shorts, skirts, outerwear, socks, and hats – for both competitive and casual tennis. We carry both brand-name items and exclusive or special editions.
Tennis balls (printed, training, and tournament quality), equipment bags and backpacks, grips & over grips, and dampeners. Plus extras such as sweatbands, accessories, and small parts.
Highlights
Very large selection: many brands and models, equipment for beginners and professionals.
Useful consulting tools help avoid purchasing errors (e.g., wrong strings or racket type).
Relatively fast shipping within Germany, good stock levels (for popular items).
30-day return and satisfaction guarantee.
Various payment methods and secure checkout.
Clear product information and good filters facilitate product searches.
Pros and Cons
Pros:
Large selection: You’ll almost always find a wide variety of rackets/brands.
Expert tools and product filters help you make informed decisions.
Fairer return policies, free/cheap shipping above certain thresholds.
Regular offers and promotions, especially during sales.
Descriptive product descriptions, often including technical specifications (e.g., string tension, weight).
Cons:
Some customers report delays in shipping or receiving orders, especially outside of Central Germany.
Several reviews complain about poor accessibility or slow response times from customer service.
Incorrect items are occasionally delivered or there are defects in the goods; problem resolution is reportedly inconsistent.
The return/refund process is sometimes difficult/slow, according to some users.
The Trustpilot reviews indicate mixed satisfaction: many good, some with serious complaints.
Customer Reviews
Frequently expressed opinions:
Positive feedback often mentions the good product selection, fast shipping (especially for in-stock items), and good value for money. Users appreciate the wide selection of brands and accessories at Tennis-Point DE, allowing them to find all their tennis equipment in one place.
Negative reviews usually focus on poor customer service when something goes wrong (wrong item, missing parts, delayed delivery). Some customers report frustrating processing of return labels or refunds. Many customers also report a lack of response to emails or calls.
Many customers are satisfied when everything runs smoothly – but when problems arise, resolving them can be time-consuming and stressful.
FAQs
Do you ship outside of Germany?
Yes, they ship to at least Austria and other EU countries; shipping costs/times vary depending on the destination.
What is the return policy?
They offer a 30-day money-back guarantee. If items don’t fit or aren’t satisfactory, they can be returned via the returns portal or by mail. There are usually certain guidelines that apply, and depending on the region/order, a return label may be required.
Are the product descriptions accurate?
Generally yes: They include technical details (racket weight, string tension, materials). However, some customers report that the delivered goods may vary slightly (e.g., specifications or condition).
Is the customer service good?
Inconsistent. When everything runs smoothly, customers are satisfied. However, many reviews report difficulties contacting support, delays, or a lack of resolution for faulty items.
Is this a safe shop?
Yes, for many customers. The shop is well-established and has a large customer base in Germany. However, buyers should pay attention to reviews and avoid items with questionable inventory or a questionable seller’s reputation when purchasing outside of Germany.
Final Verdict
Tennis-Point DE is a great choice for tennis players (from beginners to advanced players) looking to buy tennis equipment online in Germany or the EU. Its wide selection, advisory tools, return options, and wide range of brands make it a top destination for everything tennis-related.
However, if you shop outside of the core area or order less popular or marginally out-of-stock items, you should expect possible delays, carefully review the return policy, and be patient in case something goes wrong.
